White Papers

KANA KCS Verified Solutions - How KANA Supports and Extends Knowledge-Centered Support

KANA KCS Verified Solutions - How KANA Supports and Extends Knowledge-Centered Support
KCS provides levels of business agility, cost savings and knowledge quality that are essential to dealing with the exploding inquiry volumes, skyrocketing customer expectations and complex technologies that challenge support organizations every day. KANA is a KCS-certified vendor with knowledge management solutions that meet the extensive functionality required to support a KCS-focused support organization. This white paper explains the essential aspects of KCS and demonstrates how KANA solutions comply with KCS principles

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