White Papers

Industry-Specific White Papers

KANA Online Customer Service Study - US Financial Service Sector
KANA and IBM joined forces in 2007 to survey 72 US financial institutions for their customer service experience. This white paper describes the detailed findings of our “mystery shopper” exercise of these financial institutions’ email and web self service offering and recommends simple actions to improve the customer service experience.

Optional Contact Form

Thank you for visiting the KANA Web site. We hope you have found it informative and helpful. Please complete this form for all product inquiries or to learn more about how KANA customer service solutions can reduce your service costs while increasing customer satisfaction. If you are in the United States, you can call us toll-free at 1.800.737.8738.