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Increase Customer Self-Service Success with KANA Web Collaboration
Effectively blending Web collaboration and self-service requires Web collaboration solutions that make it easy for customers and agents to interact, keep interactions private, and can be cost-effectively deployed and administered in an enterprise service environment. KANA Web collaboration enables enterprises to more effectively reach, serve and retain customers with integrated text chat and Web page co-browsing. These channels can be combined with self-service to offer communication flexibility and convenience that helps to increase customers’ use of and satisfaction with self-service, reduce online abandonment rates and improve sales effectiveness.

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