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12.05.07 |
Shopping – With a Little Help From all my Friends |
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10.01.07 |
ContactProfessional’s coverage of Kate Leggett’s byline, “A Brave New Way of Looking at Knowledge”, in the September/October issue. |
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10.01.07 |
Read more about eVergance’s presence at the Service & Support Professionals Association (SSPA) Fall Leadership Conference in New Orleans on September 30 to October 2, 2007. |
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10.01.07 |
CRM Magazine’s October issue features Mark Angel’s commentary on Web self-service |
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08.07.07 |
A Call for Change -- The Wall Street Journal features KANA |
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08.06.07 |
Study Shows Bank Web Site Shortfalls |
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07.31.07 |
“Online sales boost profits at Alliance & Leicester” |
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07.24.07 |
Charlie Isaac's byline “Rising Above Commoditization With Customer Service” in Contact Center World |
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07.19.07 |
Multi-Channel CRM: It’s in Your Future |
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07.12.07 |
IBM/KANA Create a Strong Case for a Multichannel Approach to Customer Service |
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07.03.07 |
KANA’s backshoring initiative featured on the front page of the Wall Street Journal! |
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06.26.07 |
Self-Service Banking – Not Your Usual Experience |
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06.26.07 |
KANA and IBM Research Online Practices |
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06.07.07 |
KANA customer LinkShare, implements KANA Response OnDemand in just five days |
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05.02.07 |
“KANA and LinkShare to Present Case Study on Implementing OnDemand Mult-Channel Solutions at the SSPA Best Practices Conference” |
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05.01.07 |
CRM Magazine/ destinationCRM.com “Gaining Altitude” JetBlue's implementation of KANA IQ |
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05.01.07 |
CRM Magazine/ destinationCRM.com - “Yackety Clack” The future of text chat |
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04.02.07 |
CRM 2007 Service Award Winners |
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04.01.07 |
Breaking the Cycle of Customer Churn |
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03.22.07 |
How Self-Service Serves Assisted Service |
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03.08.07 |
A brave new way of looking at knowledge |
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03.01.07 |
KMWorld 100 Companies That Matter in Knowledge Management |
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02.28.07 |
2006 KM Promise and Reality award winners |
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02.28.07 |
Service-oriented architecture |
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02.12.07 |
A Brave New Way of Looking at Knowledge |
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02.12.07 |
Harness the Power of Technology for an Exceptional Customer Experience |
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02.05.07 |
KANA Receives Customer Inter@ction Solutions® Magazine’s 2006 Product of the Year Award |
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02.02.07 |
Hosted Offerings From KANA |
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01.31.07 |
2007 Service and Support Technology Trends |
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01.30.07 |
CEO Spotlight: Michael Fields, KANA Software Inc. |
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01.29.07 |
TD Waterhouse UK Honored with KMWorld Magazine’s KM Reality Award for Successful KANA IQ Implementation |
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01.25.07 |
Call Center Magazine: KANA Releases Fully Hosted Suite |
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01.25.07 |
KANA Beefs Up Hosted Call-Center Apps |
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01.25.07 |
It just comes naturally; Software executive helps open up the technology field for minorities |
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01.24.07 |
CRM Buyer: KANA Launches On-Demand Service App |
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01.23.07 |
eWeek: KANA Software Enters On-Demand Market |
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01.23.07 |
SaaS continues to smash on premise |
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01.22.07 |
CRMAdvocate: KANA Revolutionizes Multi-Channel Customer Service with Launch of Integrated OnDemand Suite |
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01.22.07 |
A Dot KANA Solution |
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01.22.07 |
Customer service gets SaaSy |
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01.17.07 |
Products of the Year 2006: Online Self Service - Gold Award KANA IQ 9.1 |
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01.10.07 |
KANA Receives Two Readers’ Choice Awards from KMWorld Magazine |
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01.08.07 |
KANA expects 23% Q4 revenue increase |
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01.01.07 |
The Readers speak-10th Anniversary KMWorld Readers' Choice Awards |
