Management

Michael Fields
Chief Executive Officer and Chairman of the Board With more than 30 years’ management experience at enterprise software companies, Mr. Fields has a track record of leadership at large corporations including Oracle U.S.A, where he served as president; Applied Data Research; and Burroughs Corporation. In addition, he was a founder, chairman, and CEO of OpenVision Technologies which he led to a public offering in 1996 and acquisition by VERITAS in 1997. Mr. Fields joined KANA in September, 2005. Under his leadership, in 2006 KANA achieved its first annual operating profit in company history. Currently, Mr. Fields serves on the board of directors of Imation Corporation [Nasdaq: IMN], and has also served on the advisory board of the Ford Motor Company Customer Service Division from 1999 through 2001. He began his career in the technology industry in 1964 in the U.S. Air Force.

Mark Angel
Chief Technology Officer Mark Angel has worked in the fields of customer service software, knowledge management, and search technology development for more than two decades. As CTO, Mr. Angel is responsible for KANA’s technology vision and the development of the company’s next-generation customer service platform, and is also closely involved with strategic M&A activities. He oversees product management, product development, documentation, and quality assurance. Before joining KANA, he served as CTO of KNOVA Software Inc., now a division of Consona Corporation. Prior to KNOVA, Mr. Angel founded Kanisa, where he served as CEO and helped develop a knowledge management and search platform driven by several patent-pending innovations. Mr. Angel studied economics at the University of Chicago and was a recipient of the Truman Scholarship.

Will Bose
General Counsel As General Counsel, Mr. Bose is responsible for KANA's entire corporate legal function including its philosophy and strategy. Mr. Bose joined KANA prior to its initial public offering in September 1999, helping to take the company public and through numerous acquisitions. Prior to joining KANA, Mr. Bose held the position of Attorney at Robert Half, Inc. Mr. Bose received his J.D. degree from Santa Clara University School of Law and is a member of the State Bar of California.

Jay Jones
Chief Administrative Officer and Chief Financial Officer As Chief Administrative Officer and Chief Financial Officer Mr. Jones is responsible for overseeing KANA’s Finance, accounting, general counsel’s office, human resources, information technology, and overall business operations. Mr. Jones has over 20 years experience in leading software companies business operations. He served as Senior Vice President, Operations and CIO of VERITAS. Mr. Jones also served as VERITAS’ Chief Administrative Officer, the role he held at Open Vision prior to Open Vision’s merger with VERITAS. During his tenure at VERITAS, Mr. Jones led the company’s operations and administration as it grew from $80 million to over $2 billion in annual revenues by the time it was acquired by Symantec in 2005. Prior to Open Vision, Mr. Jones was Senior Corporate Counsel for Oracle Corporation. Mr. Jones holds a B.S. in Architecture from Howard University; a M.S. in City Planning from the University of California, Berkeley; and a J.D. from the University of California, Berkeley. He is a member of the State Bar of California.

Daniel Turano
Senior Vice President, Worldwide Field Operations Daniel Turano is responsible for KANA's global field operations – including field sales, strategic accounts, sales consulting, inside sales, renewal sales, and sales operations. Mr. Turano has been in the technology industry for over 25 years. He brings a successful track record of sales leadership at a wide range of enterprise technology companies, including CRM software providers Oracle, Siebel Systems, and Scopus. Over his career, Mr. Turano has managed all aspects of an organization ranging from sales, sales support, business development, professional services, and marketing. He holds a B.S. degree from Saint Peter’s College and an M.B.A. in Marketing from Fairleigh Dickenson University.

Chad Wolf
Senior Vice President, KANA Global Consulting Services As Senior Vice President of KANA Global Consulting Services, Chad Wolf is responsible for leading KANA’s end-to-end customer service consulting services team. Mr. Wolf has over 13 years of operational and IT experience applying technology solutions for complex business problems as well as deep business process re-engineering and process management expertise. Before founding eVergance, which has since been renamed KANA Global Consulting Services, Mr. Wolf held various leadership positions within Sprint PCS where he coordinated the implementation of enterprise CRM systems across contact center, retail sales, business sales, telesales, and self-service channels. He was formerly a manufacturing engineer for Parker Hannifin Corporation, a Fortune 500 leader in the diversified manufacturing industry. Mr. Wolf holds an M.S. degree in Industrial Engineering and Operations Management from Kansas State University and a B.S. degree in Industrial Engineering.