Customer CareTechnical Support For KANA ProductsWhen you choose KANA, you choose a services organization dedicated to helping you achieve the highest level of customer satisfaction while reducing costs for customer interactions. KANA delivers end-to-end customer care that enables you to optimize your service operations for exceptional customer service interactions. KANA Customer Care provides an experienced team of support representatives and engineers dedicated to delivering outstanding service. In addition, a personalized Web portal allows you to initiate and track requests as well as tap into the same resources used by KANA support staff to answer questions and resolve issues. We are confident that we will be providing an exceptional service experience because we have the best people combined with the best products, KANA products, to provide and track your end-to-end service experience. We recommend that you first browse for answers at our customer self-service portal powered by KANA IQ. If you are unable to find what you are looking for, please use the escalation paths we provide to escalate your issue. Your issue will receive a tracking number and will be tracked using KANA Response. If you are able to find a solution to address your issue, or, if you find that an existing solution in the KANA IQ Knowledge Base requires augmentation, please provide feedback to the solution using the “Feedback” feature. We welcome this feedback because our objective is to continuously improve our Knowledge Base. Customer Care Support Portal login link Contacts
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