Customer Care

Hours of Operation

Americas
Hours: 6:00am - 6:00pm PT
Phone: 1-866-753-KANA (5262) +1-650-614-8990

Europe
Hours: 6:00am - 6:00pm GMT
Phone: +31-20-2015217

Australia
Hours: 6:00am - 6:00pm AEST
Phone: +61-3862-37224

Korea
Hours: 6:00am - 6:00pm LOCAL
Phone: +82-2-348-31100

Japan
Hours: 6:00am - 6:00pm LOCAL
Phone: +81-728-64-1550

Singapore
Hours: 6:00am - 6:00pm LOCAL
Phone: +65-6415-5154

Hong Kong
Hours: 6:00am - 6:00pm LOCAL
Phone: +85-2300-27863

WEB: Customer Care Support Portal Login

E-MAIL: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please see KANA’s local holiday schedule when Standard Technical Support is not be available. To receive support on urgent (Priority 1) issues on these dates, consider purchasing a Premium Support agreement.