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CRM in 2008: It’s All About the Experience
A renewed focus on customer experience, content and collaboration has the potential to not only deliver greater organizational value but also put more control directly in the hands of customers.
Read more and our 2008 predictions in CIO.com
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Janet Cunningham
Sprint Nextel
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study indicates self-service adoption is slowing, yet varies
widely across industries and markets
more>> eVergance to present KCS Foundations Workshop in Kansas City Sept. 23-25 more
>> eVergance and Baynote form strategic partnership more
>> eVergance and Jive Software expand partnership more