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Recent Studies and White Papers
Creating a Foundation for eKnowledge in Your
Call Center
ABG
White Paper
>>download
a copy
Knowledge Management Gets Down to Business: the
Case for Case-based Reasoning
ABG
White Paper
>>download
a copy from the Kaidara site
Making Self Service Work: the Critical Role of
Content
ABG
White Paper
>>download
a copy from the RightAnswers site
Search
Effectiveness and Performance of the Web Channel
at the Top U.S. Banks
ABG
Research Study
>>download
a copy
Recent Presentations
Leveraging Customer Self-Service Models
Allen
Bonde, SSPA Training Day, October 2005
>>download
a copy
The
State of Self Service: Adoption, Expectations,
Investment
Allen
Bonde, DCI Self Service Conference, June 2005
>>download
a copy
For
additional information on eVergance download our
fact sheet
(PDF) or to request copies of our latest
brochures please send an e-mail request to
info@eVergance.com.
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