eVergance
Managed
Services leverage the firm's unmatched
experience deploying and maintaining enterprise-class CRM and
knowledge management applications for some of the world's
largest organizations.
Our offering includes services for system support, education
and ongoing continuous improvement to help you maximize your
investment in CRM, KM and other tools.
Via best-in-class project and program management techniques and
proactive communication with our clients, our mission is to
provide high quality, cost-effective services from each member
of our team. Currently, Managed Services is provided in two
models; on-premise,
utilizing your own hardware and infrastructure, or
hosted, whereby
eVergance can host your chosen applications.
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planning,
coordinating, monitoring and reporting on Service Level
Objectives (SLOs), along with ongoing evaluation of service
quality vs. contractual agreements
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support
services to restore normal performance and minimize adverse
impact on business operations, root cause analysis, and
initiation of actions to improve/correct the situation
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application
changes and upgrades, help with approval process, and
determination of which changes should be deployed to the
production environment to minimize disruption
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application
functionality, skills assessments, role definition, mentoring
planning, designing, building, testing and deploying hardware
and software components, along with preparation and coordination
of new releases
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resource,
performance, demand and load management, capacity modeling and
application sizing, and demand-based planning to support SLOs
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completion of
core administrative functions within the application suite,
regular reports related to application performance, and guidance
on best practices and optimization strategies
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instruction on
application functionality, skills assessments, role definition
and mentoring
For more information, please download our
Managed Services data sheet or contact
Stuart Mills.
