Self-Service Grows Up

While organizations continue to embrace multi-channel customer service, self-service has moved from early adopters to more mainstream acceptance, especially in service-driven industries like banking and wireless.

“Knowledge Management isn't just about buying a great system. It's about getting the people and processes in place to optimise your solution and keeping it fresh and relevant. Working with professionals at eVergance and KANA has helped us maximise our investment.”

Anne Wood, The Carphone Warehouse